Our work

"Sarah has really been part of our team during her Master's year. She has a mature understanding and real expertise in Service Design and she has made useful suggestions about how we tackle our work. Even more than that has been her example - she leads by example - as she demonstrates the value of design thinking in practice. Her enthusiasm is evident in her work and a joy for the rest of us. She rolls up her sleeves and gets on with it and doesn't stop until she is satisfied that she has achieved the high standard she sets for all she does. I have been struck this year by how reflective she is about the application of design thinking; she could have could have simply cruised through this past year but, she hasn't. She has used the year to think deeply about how design can be applied, strategically and operationally, within a public body. I hope that she will continue to stimulate us and our work in the future."

Tony Coultas | Head of Service Innovation at Skills Development Scotland