Service Design
Having empathy, being empathic – this is what drives us, inspires us and informs what we do. It’s how we listen, feel and experience the world. This empathy, combined with our passion for real people and their real lives, is wrapped up in a discipline known as Service Design. Service is the act of helping people to do something, and design is the process we use to decide where, when and how we can go about helping somebody.
We specialise in Service Design. The first thing we’d like to say to you about Service Design is it’s nothing new. It is a concept that has been around for years – you can go back fifty years in literature and find stuff on Service Design but it is something that has gathered momentum and weight in the last ten years and we are really excited to be part of that.
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Start up Street Stirling Update
We have exciting updates on our Startup Street project! This piece of work is about producing a meaningful change in Stirling; taking all the...Read more -
Design For Scottish Government
Sarah and I have a very strong vision for Snook and a big part of that vision is The Scottish Government and the relationship they have with...Read more -
Service Design in Higher Education
This week we travelled down to Birmingham to work with eleven universities who are using Service Design principles to design new services for...Read more -
Snook at ITU World 11
Snook collaborated with Notosh to design and deliver a series of workshops for 45 ideas from young innovators, digital talent and not-for-profits...Read more -
Our Future Libraries
This month Snook worked with a range of library staff from across Ayrshire to transform them into Social Librarians. The session kicked off...Read more -
Re-imagining the High Street: an invitation to participate
Snook are working on an exciting project that re-imagines the High Street of Stirling. We are holding events and workshops between the 31st August...Read more -
Service Design for the festivals
Edinburgh Festivals are some of the finest cultural experiences in the world and we are working with them to explore what they can learn from...Read more -
matchable: students and service design for health and well being
matchable is a new service that connects design students with the health and well-being sector. There is an exciting opportunity for Scotland’s...Read more -
Embedding design in Skills Development Scotland
Skills Development Scotland are a non-departmental public body of 1400 staff, that brings together the careers, skills, training and...Read more
What people say about us
"Passionate, enthusiastic, creative, inspiring, dynamic...I could go on but I’m sure you get the picture. These words are often used, but rarely are they found in such a combination. A few short months ago I had not heard of Lauren and Sarah and knew nothing about service design, I came across them and their work on twitter (a micro-blogging service) and have been following them and their work ever since. Start a conversation, talk to them, let them inspire you and do it NOW while you still can; they will be hitting the big time soon."
Dr. George Julian | Director of Research and Practice for Adults
