Making Service Sense

What’s this about?

Making Service Sense communicates to students what people sometimes think and talk about when it come to Service Design.

“Service Design” – what is it?

Well a service is an intangible product we experience over time in different  ways. Service Design is designing and arranging the interaction between service provider and the end user. Make Sense? Didn’t think so…

What’s up with the title?

The title is about making sense of complicated stuff – that simple feeling of  suddenly understanding. Right now, between blogs, websites and networks the time students can devote to navigating their way around the hectic Service Design landscape has dwindled.

But what’s the idea?

A service made up of people, conversations, a website and the book  ‘Making Service Sense’. It feels a little like climbing Everest in stilettos: at times exciting, sometimes laborious, always tough —and in the process, you might ruin a good pair of shoes.

What’s the website for?

The website is a way for you to let me know you are interested in being part of Making Service Sense. We are in the process of applying for funding to make it a reality.

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